Official contact details for legal, consumer and privacy requests.
Company
CeneLiora is operated by Crelivo OÜ, an Estonian company registered under number 17608823, Sepapaja tn 6, 15551 Tallinn, Estonia. Phone: +1 581 992 1909. Email: [email protected]. Crelivo OÜ is not VAT-registered as of this version.
Phone
Call +1 581 992 1909. To preserve evidence and allow complete review, complaints, withdrawals and legal requests must also be confirmed in writing.
Write to [email protected]. Use a clear subject such as “Consumer request”, “Personal data”, “Intellectual-property notice” or “Legal request”.
Postal address
Crelivo OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia. Do not send devices, physical returns or original documents without prior instructions.
Information to include
- Your name and a reply address.
- The account email if the request concerns an account.
- Relevant ticket, invoice or payment reference without a full card number.
- A precise description and relevant dates.
Security
Never send your password, MFA code, token, playlist URL, stream URL or IPTV credentials. We may request proportionate verification before acting on an account or disclosing data.
Consumer disputes
After a written complaint remains unresolved and Crelivo OÜ has responded within 15 days, an eligible consumer may use the Estonian Consumer Disputes Committee.