Account deletion

Request from the customer portal (recommended)

You can submit a request directly from your account:

1. Sign in to your customer portal.
2. Open your account settings.
3. Choose "Request deletion" and confirm.

The request is recorded and verified before it is carried out. Once processed, the account is closed and data that does not have to be retained is deleted or anonymised. Certain billing, security or dispute records may be retained for the period required by law.

If you cannot access your account

Send us a request via thecontact form from the email address associated with your account, stating that you are requesting account deletion. We may ask you to verify your identity before proceeding, to protect your account against abusive requests.

Good to know

• We will notify you when the request has been processed.
• Synchronized sources, encrypted credentials and related metadata are included in the deletion request.
• For more details, see theprivacy policy.