Frequently asked questions
Answers to the questions we hear most often.
Does CeneLiora provide channels or content?
No. CeneLiora is only a player: the product sold is a software usage license. No channels, playlists, IPTV content or content subscriptions are provided. You add your own sources and are solely responsible for them.
Which source formats are supported?
You can add M3U playlists (by URL) or Xtream credentials. You can manage several playlists side by side.
How does the free trial work?
Subject to eligibility, the 14-day trial starts automatically the first time the app launches, with no payment card or automatic charge. It is granted once per account and device.
Is the payment a subscription?
No. The license is purchased with a one-time payment for the chosen period. There is no automatic renewal.
Can I transfer my license to another TV?
No. The license is bound to the TV it was activated on and is not transferable to another device.
What happens if I unlink my device from the portal?
Unlinking a device simply signs the session out on that TV. It does not transfer the license and does not reset the trial.
Which TVs does CeneLiora run on?
Samsung TVs running Tizen 4.0 or newer — models released from 2018 onwards. See the Compatibility page.
How do I request a refund?
Refund conditions and procedure are described in our refund policy, available from the page footer.
What data do you collect?
Only what the service needs: account data, a hashed device fingerprint, billing, support and, if you use synchronization, your sources and related metadata. Source credentials are encrypted and your data is not sold. See the privacy center.
How do I delete my account?
You can submit a deletion request from the customer portal profile or through the contact form. The request is verified and then processed subject to legal retention duties. See the Account deletion page.
Can't find your answer?Contact us or read therefund policy.